Shipping Time:
Shipping time for products available in stock is 24-48 hours, whereas for items not in stock is roughly 20-30 days depending upon order size and the nature of instruments. This Shipping period is significantly reduced once customer becomes regular and Xelpov Surgical start to maintain customer specific inventory at our facility.
Delivery Time:
Delivery time is not more that 10 days, depends on the region of delivery, as we use to deliver with World class trust able “DHL or FedEx” courier, so average delivery time is 6 working days.
International Custom Duties and Taxes:
International Buyers are responsible for their country’s taxes and duties when receiving packages. Xelpov Surgical is NOT responsible for any fees relating to international customs. Also, Xelpov Surgical is NOT responsible for any delays in customs clearance in the buyer’s country.
Lost Package:
On very rare occasions we do experience losses whilst in transit. Please allow 10 days for the package to arrive from the date of dispatch. If this time elapses and the goods do not arrive, please contact your nearest relevant courier office to check that no goods are being held. In the unlikely event that the package is not being held, please contact our Customer Services team who will be happy to assist in sending a replacement.
Please be aware that if we are not contacted within 3 weeks, an insurance claim cannot be made and thus you will be unable to claim any loss from Xelpov Surgical.
Track an Order:
To track your order, login to your account, click orders and obtain your desired order ID. Then go to our Order Tracking Page, enter your Order ID and Email address to track your order.
